Returns Policy

Returns policy

For online purchases

Refunds

To return an item purchased online for a refund, please e-mail info@ststhealth.com.au with your name and the name of the item(s) you will be returning within 10 days of the date of receipt.

Once approval is sought place the item(s) unused and in their original condition in a postpack or box (to protect the original packaging) to:

PO BOX 1223 OSBORNE PARK  WA  6916

When returning goods please use a reliable method of postage, as STS Health is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund.

Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.

Refunds will incur a 're-stocking' fee as many of the products we sell are bought in specifically when ordered.  The 're-stocking fee' is $25.00.

We will not refund shipping costs in the event you change your mind or have ordered the wrong product.  We will only refund the shipping costs if the wrong items were shipped to you in error or were deemed faulty by our technical department.

A refund will not be processed if the goods returned do not conform with our returns policy.

Exchanges

You may exchange your online purchase for a different size or style within 10 days of the receipt date, subject to availability.

To exchange an item purchased online for a refund, please e-mail info@ststhealth.com.au with your name and the name of the item(s) you will be returning within 10 days of the date of receipt.

Once approval is sought place the item(s) unused and in their original condition in a postpack or box (to protect the original packaging) to:

PO BOX 1223 OSBORNE PARK  WA  6916

When returning goods please use a reliable method of postage, as STS Health is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for exchange.

Exchanged items will only be dispatched on receipt of your parcel. If you require your item urgently, to avoid time delays, we suggest you place a new order and request a refund for your initial order.

Exchanges will incur a 're-stocking' fee as many of the products we sell are bought in specifically when ordered.  The 're-stocking fee' is $25.00.

An exchange will not be processed if the goods returned do not conform with our exchanges policy.

Faulty goods

You may return faulty items purchased online for a refund or exchange within 30 days of receipt. 

If you intend to return a faulty item, please notify info@stshealth.com.au for advice before returning the item.

Goods received will be inspected for manufacturing faults by our techincal department. 

Please note that items deemed subject to fair wear and tear will not be accepted as faulty.  The customer will be notified and the goods returned to them at their own expense.

Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

Goods received in error

If the goods you receive are not what you ordered please notify info@stshealth.com.au as soon as possible so we can put things right.