Returns Policy

Online Store Returns Policy

Refunds for Change of Mind

STS Health (STS) accepts refunds within 10 business days from the invoice date for change of mind purchases for any item(s) that are unused, unopened and in their original condition.

Shipping costs will not be refunded and all change of mind refunds will incur a re-stocking fee of $27.50. If the value of the refund is less than $55.00, only 50% of the credit will be forfeited as a restocking fee.

Please download the Authorisation Request Form and follow the instructions.

If a Returns Authorisation Number is approved the customer will receive instructions from STS on how to return the goods. The goods must be received at the Western Australian warehouse within 30 calendar days.

Refunds will be credited to the credit card or account used to purchase the goods within 1-5 working days of receiving the goods back in their original condition.

A refund will not be processed without a Returns Authorisation Number or if the goods returned do not conform to this policy.

Exchanges

STS accepts exchanges within 10 business days from the invoice date for change of mind purchases for any item(s) that are unused, unopened and in their original condition.

Shipping costs will not be refunded and shipping costs will also be charged on the second shipment. All exchanges will incur a re-stocking fee of $27.50. If the value of the refund is less than $55.00, only 50% of the credit will be forfeited as a restocking fee.

Please download the Authorisation Request Form and follow the instructions.

If an Exchange Authorisation Number is approved the customer will receive instructions from STS on how to return the goods for exchange. The goods must be received at the Western Australian warehouse within 30 calendar days.

Exchanged items will be dispatched on receipt of the returned goods. If you require your new item(s) urgently, to avoid time delays, we suggest you place a new order and request a refund for your initial order.

An exchange will not be processed without an Exchange Authorisation Number or if the goods returned do not conform to this policy.

Goods Received in Error

Please notify STS within 5 business days if any of the goods received are not what was ordered and invoiced by downloading the Authorisation Request Form and follow the instructions.

Goods Arrived Damaged

Please notify STS within 1 day of the acceptance of goods from freight carrier if any of the goods arrived damaged or broken by downloading the Authorisation Request Form and follow the instructions.

Faulty Goods

STS accepts exchanges for faulty goods.

Please download the Authorisation Request Form and follow the instructions.

If a Replacement Authorisation Number is approved the customer will receive instructions from STS and on how to proceed. The goods may be requested to be sent to the Western Australian warehouse for inspection.

Either by examination of photos or inspection of physical good, if found to be faulty, STS will replace the faulty item(s) and cover shipping costs for the replacement(s). Items found to be subject to fair wear and tear will not be accepted as faulty and the goods will be returned to the customer at their own expense.